The retirement industry has changed in recent decades to keep pace with shifting demographics and evolving customer preferences and expectations. Respondents from our survey report that modernizing their record-keeping and administrative systems is critically important and key to the industry’s larger transformation agenda. A flexible, efficient, cloud-based solution can allow retirement providers and contributors to stay updated, keep pace with evolving customer needs and enable personalized services.

近90％的受访者表示，他们对行业转变和满足客户需求的能力有肯定。即使全球经济没有完全恢复，对满足客户需求的能力的信心在退休提供者中也很高。当被问及数字计划的重要性时，似乎所有计划都排名很高，无论是工作场所转型，敏捷过程还是人才考虑。受访者还指出了对几种现代技术的兴趣。

IT respondents reported siloed work environments between business and IT as the biggest challenge, while business respondents reported a lack of a proper vision and a strategic road map. Amongst business executives there was another difference while business C-suite respondents did not view budgets as a problem area, heads of departments consider it the top challenge to digital transformation. All of this hints at a possible disconnect between business and IT on strategic focus areas.